Term and Conditions

Last Updated: [Insert Date]

Welcome to The Garden Hub Sales (“we”, “us”, or “our”) at www.greengardenkit.com. These Terms and Conditions govern your use of our website and purchases of our gardening products. By accessing our site or making a purchase, you agree to these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for gardeners and homeowners aged 18+ who wish to purchase quality gardening supplies. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property

All content on our site, including text, images, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not:

• Reproduce or redistribute content without permission
• Use our branding for commercial purposes
• Reverse engineer any products purchased

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our gardening products (arches, arbours, watering systems, etc.), but:

• Colors may vary slightly due to screen settings
• Dimensions are approximate
• Some DIY materials may require cutting/sizing by the customer

2.2 Product Availability

All items are subject to availability. If an item becomes unavailable after ordering, we’ll notify you and offer alternatives or a refund.

3. Ordering and Payment

3.1 Placing Orders

When you place an order, you:

• Agree to pay the full amount including shipping
• Confirm all details are accurate
• Authorize us to verify your payment details

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We never store complete payment details on our servers.

3.3 Pricing

Prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices but will honor the price at time of order.

4. Shipping and Delivery

4.1 Processing Time

Orders are typically processed within 1-2 business days (Monday-Friday, excluding holidays).

4.2 Shipping Options

• Standard Shipping: £12.95 via DHL/FedEx (10-15 business days after dispatch)
• Free Shipping: For orders over £50 via EMS (15-25 business days after dispatch)

4.3 Delivery Areas

We ship to most regions except:

• Certain Asian countries
• Remote regions without reliable carrier service

Delivery times are estimates and may be affected by customs processing.

4.4 Receiving Your Order

You must:

• Inspect deliveries immediately for damage
• Report any issues within 48 hours
• Provide accurate delivery information

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most items, provided:

• Items are unused and in original packaging
• All parts and documentation are included
• A return request is submitted first

5.2 Non-Returnable Items

For hygiene and safety, we cannot accept returns on:

• Used cleaning tools
• Opened compost/soil products
• Cut-to-size DIY materials

5.3 Return Process

1. Contact us at [email protected] within 15 days
2. Wait for return authorization (within 2 business days)
3. Ship items to: The Garden Hub Sales, 8 Eastgate, Inverness, GB IV7A 7HW
4. Allow 5-7 business days for refund processing after we receive your return

5.4 Refunds

Refunds will be issued to the original payment method. Original shipping costs are non-refundable unless the return is due to our error.

6. Customer Responsibilities

6.1 Accurate Information

You must provide:

• Correct billing and shipping details
• Valid payment information
• Truthful information in all communications

6.2 Product Use

You agree to:

• Use products as intended (e.g., gardening tools for gardening)
• Follow all safety instructions
• Not misuse products in ways that could cause harm

6.3 Website Conduct

You must not:

• Attempt unauthorized access to our systems
• Use automated tools to scrape content
• Post false reviews or misleading information

7. Liability and Disputes

7.1 Our Liability

We’re responsible for:

• Providing products as described
• Processing orders accurately
• Honoring our return policy

We’re not liable for:

• Damage from improper product use
• Delays beyond our control (e.g., weather, strikes)
• Minor color/size variations

7.2 Dispute Resolution

If issues arise, we prefer to resolve them amicably. Please contact us at [email protected] before pursuing other remedies.

8. Changes to These Terms

We may update these terms periodically. The current version will always be posted on our website with the effective date.

9. Governing Law

These terms are governed by the laws of Scotland. Any disputes will be handled in the courts of Inverness.

10. Contact Us

For questions about these terms or our products:

Email: [email protected]
Postal: The Garden Hub Sales, 8 Eastgate, Inverness, GB IV7A 7HW