At The Garden Hub Sales, we’re as committed to your satisfaction as you are to cultivating your perfect garden. Whether you’re shopping for greenhouse accessories, fruit cages, or watering systems, we want your shopping experience to be as smooth as your gardening experience.
Shipping Information
Order Processing
We carefully prepare your gardening essentials with the same attention you give your plants:
- Processing Time: 1-2 business days
- Dispatch Days: Monday-Friday (excluding public holidays)
Shipping Options
Choose the delivery method that suits your gardening needs:
| Shipping Method | Delivery Time | Cost | Carrier |
|---|---|---|---|
| Standard Shipping | 10-15 business days after dispatch | £12.95 | DHL or FedEx |
| Free Shipping | 15-25 business days after dispatch | Free on orders over £50 | EMS |
Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently cannot ship to some Asian countries and remote regions.
Our Returns Promise
Just as you nurture your garden with care, we nurture our customer relationships. If your garden arches, automatic watering systems, or other products aren’t quite right, we offer:
- 15-day return window from delivery date
- Easy exchange process for different sizes or colors
- Prompt refunds for eligible returns
Non-Returnable Items
To ensure all our customers receive quality products, we cannot accept returns on:
- Used gardening tools from our Cleaning Tools section
- Opened compost packages or soil amendments from our Composting range
- Cut-to-size materials from our DIY Materials selection
How to Return an Item
Returning your garden product is as simple as planting a seed:
- Contact Us within 15 days at [email protected] with your order number and product details
- Wait for Approval – We’ll respond within 2 business days with return instructions
- Package Securely – Include all original packaging, parts, and documentation
- Ship Back – Send to: The Garden Hub Sales, 8 Eastgate, Inverness, GB IV7A 7HW (we recommend tracked shipping)
- Receive Refund/Exchange – Processed within 5 business days of receiving your return
Refund Information
Your refund will blossom just like your garden:
- Processing Time: 5-7 business days after we receive your return
- Original Shipping: Non-refundable unless the return is our error
- Payment Methods:
- Credit/Debit Cards (Visa, MasterCard, JCB): 3-5 business days to appear on your statement
- PayPal: Typically processed within 24 hours
Exchange Policy
Need a different size fruit cage or color door canopy? We’re happy to help:
- Exchanges subject to product availability
- If unavailable, we’ll issue a refund instead
- We cover shipping costs for replacement items
Damaged or Defective Items
If your greenhouse components or irrigation systems arrive damaged:
- Contact us immediately at [email protected]
- Include photos of the damage
- We’ll arrange a replacement or refund at no cost to you
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Dear Garden Hub Team,
I would like to return/exchange the following item from my order #[Your Order Number]:
Product Name: [Product Name from your order]
Reason for Return: [Please specify reason: wrong size, defective, changed mind, etc.]
Please advise on the next steps for my return/exchange.
Best regards,
[Your Full Name]
[Your Contact Information]
Need Help?
Our customer service team is as dedicated to helping with returns as we are to helping you choose the perfect garden cloches or cold frames. Contact us at [email protected] with any questions.
Happy Gardening!
The Garden Hub Sales Team