Privacy Policy

At The Garden Hub Sales, we value your privacy as much as we value the quality of our gardening products. This policy explains how we cultivate trust by protecting your personal information – treating your data with the same care we apply to our greenhouse plants.

Last Updated: [Insert Date]

1. Information We Collect

Like carefully selecting the right components for your garden cages, we only collect necessary information to help your shopping experience blossom:

• Personal Identification: Name, email address, phone number, and shipping/billing address when you make purchases like our arches & arbours or automatic watering systems
• Payment Information: Encrypted card details or PayPal email when you checkout (we never store full card numbers)
• Garden Preferences: Product interests and purchase history to help recommend suitable items like cloches or cold frames
• Technical Data: IP address, browser type, and device information to keep our website growing strong
• Communication Records: Any messages sent via email or contact forms about your orders

2. How We Use Your Information

We use your data like compost – to nourish and improve your experience:

• To process orders for your greenhouse accessories or DIY materials
• To provide customer support when you have questions about our fruit cages or irrigation systems
• To send order confirmations and shipping updates (like tracking your delivery of garden components)
• To improve our website and product offerings based on how customers navigate our selection
• To send marketing communications (only if you’ve opted in) about seasonal offers on items like heaters or composting solutions
• To prevent fraud and ensure the security of our payment systems

3. Data Sharing & Disclosure

We’re as selective about sharing your data as we are about choosing our garden netting suppliers:

• Service Providers: Trusted partners who help with payment processing, shipping (like delivering your vegetable cages), and marketing – all under strict confidentiality
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In the event of a merger or acquisition, with appropriate privacy protections
• Never Sold: We will never sell your personal information to third parties

4. Data Storage & Security

We protect your data like we protect delicate seedlings in our cold frames:

• All data is stored on secure servers with appropriate technical and organizational measures
• Payment information is processed through PCI-DSS compliant systems
• We implement SSL encryption throughout our website
• Regular security audits help us maintain our high standards
• We retain personal data only as long as necessary for the purposes collected

5. Your Rights

You have control over your data, just like you have control over your garden:

• Access: Request a copy of your personal data we hold
• Correction: Update inaccurate or incomplete information
• Deletion: Request removal of your personal data (subject to legal requirements)
• Objection: Opt-out of certain processing like marketing communications
• Restriction: Limit how we use your data in specific circumstances
• Portability: Receive your data in a structured, machine-readable format

To exercise these rights, please contact us at [email protected].

6. Cookies & Tracking Technologies

Our website uses cookies – small data packets that help your browsing experience grow:

• Essential Cookies: Necessary for basic functions like adding fruit cage netting to your basket
• Performance Cookies: Help us improve how our website works
• Functionality Cookies: Remember your preferences for future visits
• Marketing Cookies: Used with consent to show relevant ads for products like our automatic watering systems

You can manage cookie preferences through your browser settings. Our Cookie Policy provides more details.

7. International Transfers

As we ship our gardening products globally (excluding some Asian and remote regions), your data may be transferred outside the UK/EEA. We ensure such transfers comply with data protection laws through appropriate safeguards.

8. Children’s Privacy

Our website is not designed for children under 16. We don’t knowingly collect data from children without parental consent.

9. Policy Updates

We may update this policy occasionally, just like we update our product range with new gardening solutions. Significant changes will be communicated through our website or email.